01
FSM is a system of record. Not a system of governance.
Field service software stores what happened. It does not govern how the operation runs between the moments it stores. That gap is where coordination cost compounds.
For service businesses
Run your service business like an operating system.
HVAC, plumbing, electrical, roofing, and every trade that runs on coordination — Solomon is the governed operating layer that makes your existing tools, people, and process behave like one operation.
The honest problem
It's not a software problem. It's a coordination problem.
Most service businesses don't lack tools. They lack a layer that makes the tools, the people, and the handoffs behave like one operation. The work moves only as fast as the slowest handoff.
- Calls, jobs, and follow-up live in three different inboxes.
- The schedule is built once and never reflects reality after 9am.
- Estimates and aged jobs depend on whoever remembers to call back.
- Reporting is reconstructed from memory at the end of the month.
The operating layer
One governed layer above the tools you already run.
Solomon sits between intake and execution and enforces how work moves. Your FSM, CRM, and phone system stay where they are — the coordination logic stops being human-dependent.
Intake
Calls
Forms
Messages
Recurring
Layer
Coordination Core
Routing · enforcement · state · ownership
Execution
Dispatch
Field crews
Customer
Reporting
Operational topologySingle operation
Operating doctrine
Why FSM alone stopped being enough.
02
The bottleneck is the seam, not the step.
Intake, scheduling, execution, follow-up — each of these is well-tooled in isolation. The work moves only as fast as the handoff between them. Solomon is the layer that owns the seams.
03
Reporting is a byproduct, not a project.
If reporting requires reconstruction, the operating layer is missing. When the system governs the work, the numbers exist by the time anyone asks for them.
What changes
The capabilities that move the needle.
Solomon governs the handoffs that decide whether your operation grows cleanly or grows expensively.
Intelligent intake
Every inbound call, form, and message becomes qualified, owned, and routed without manual triage.
Coordinated scheduling
Schedules respect skills, geography, and capacity — and re-sequence as reality changes.
Live job state
Every job has an owner, a status, and a next action — visible to the whole operation.
Closed-loop follow-up
Estimates, no-answers, and aged jobs surface before they go cold.
Workflow automation
Codify the way your operation should run, then let the system enforce it.
Operational reporting
Built from live operating data, not exports. Same numbers for owner, ops, and field.
By trade
Built for how each trade actually runs.
Solomon adapts to the operating model of your industry — service categories, dispatch rules, recurring cadences, follow-up rhythms.
HVACOperational intelligence for HVAC operators.PlumbingCoordinate dispatch, jobs, and follow-up.ElectricalGovern execution across crews and sites.RoofingQuote-to-completion visibility.Garage DoorSame-day coordination at scale.Pest ControlRoutes, recurrence, and reporting.LandscapingCrew coordination and seasonal ops.FlooringProject tracking and customer comms.CleaningRecurring service operations.Restoration24/7 coordination and oversight.
By operation
The work that quietly determines whether the business runs.
In practice
“We didn't replace anything. We added the layer that made the operation visible — and most of what we used to fight about disappeared.”
Compare
FSM is not the category.
Solomon is an operating layer above your existing field service tools — not a replacement for them.
Questions
What operators ask before they deploy.
Is Solomon a replacement for ServiceTitan, Jobber, or Housecall Pro?+
No. Solomon is an operating layer above your field service software. FSM is a system of record — it stores jobs, customers, and invoices. Solomon is a system of governance — it enforces how the work moves between intake, scheduling, execution, and follow-up. Most operators keep their FSM and add Solomon on top.
How is this different from another AI dispatcher or scheduling assistant?+
Point AI tools optimize one step. Solomon governs the handoffs between every step. The bottleneck in a service business is not any single decision — it is the seams between intake, dispatch, field execution, customer communication, and reporting. Solomon is the connective layer those seams need.
What size service business is this for?+
Solomon is built for operators who feel the cost of coordination — typically multi-crew shops from a few trucks up through multi-location regional operators. Below that, an FSM alone is usually enough. Above that, the operational governance layer is where margin lives.
How long does it take to deploy?+
Self-serve onboarding is designed to begin in days, not quarters. Start with the handoff that costs you the most — usually intake, follow-up, or scheduling — and expand the operating layer outward from there.
Does Solomon replace my CRM or accounting tools?+
No. Solomon integrates with the systems you already run. The operating layer governs how work moves through them, not what they store.
Run the trade on a real operating system.
Start with the handoff that costs you the most. Expand from there.